Shipping Policy

RedBack Lasers Shipping Policy

RedBack Lasers offers free freight to all products sold and shipped to mainland Australia and Tasmania.  If you wish to pick up products from a local store rather getting them shipped please do not complete checkout and call RedBack Lasers (1300 769 858) to arrange this.  Not all products are available for store pick up and not all areas are covered by a local store.

Shipping is either by Fastway Couriers or Australia post.  RedBack Lasers will determine which method of shipping at time of dispatch.

RedBack Lasers will generally ship ordered products within 24 hours of receipt within business hours.  Products that are special orders, such as many Leica products, will take approximately 3 to 5 days to dispatch any further delay will be notified promptly.  All other products that are available to purchase are generally held in stock and so can be dispatched within 24 hours.

RedBack Lasers will ship to all Australian States and Territories. RedBack Lasers does not ship internationally without prior communication and acceptance made on a case by case basis.

All shipments are made from Victoria and so delivery times can range widely depending on distance to destination between next day to 10 working days.

For most orders a tracking code for either Fastway or Australia post will be emailed at dispatch enabling you to track your order on its way to you.  Please feel free to contact RedBack lasers if shipping is taking longer than expected or if you did not receive tracking information.

Shipping costs are not refundable please see our Returns & Refund Policy.

See our general Terms & Conditions for other website conditions.